Lydia A. Conn

763-553-9256  -    lydiaconn@comcast.net -    www.linkedin.com/in/lydiaconn    -   Plymouth, MN

SUMMARY OF SKILLS

·  Dedicated and resourceful Administrative Professional with extensive experience in high level administrative support, customer service, and project coordination

·  Adept in using Microsoft Office Suite, SharePoint, Visio, OmniStation, Fusion, and a number of other programs to input data and manage information

·  Practiced in learning new database systems quickly, and self-teaching new technology skills

·  Skilled at relationship building with customers and co-workers

·  Works well both independently and as part of a team

·  Produces consistent, high quality work that co-workers and customers can trust

 

EXPERIENCE

Retirement Service Representative, Wells Fargo- Roseville, MN2014-Present

•                                                                                                                                                                                                                                                                                                               Fields and responds to 200-300 calls per day from Wells Fargo clients
•                                                                                                                                                                                                                                                                                                               Assists callers with transactions and answers questions about retirement plan options
•                                                                                                                                                                                                                                                                                                               Performs research on retirement options, payment plans, and loans while providing high quality customer service
•                                                                                                                                                                                                                                                                                                               Practices de-escalation and problem solving when responding to callers with problems or complaints

 

Project Coordinator | Administrative Specialist, Wells Fargo- Minneapolis, MN2012-2014

•                                                                                                                                                                                                                                                                                                                                              Provided administrative and project implementation support for various business divisions across the company
•                                                                                                                                                                                                                                                                                                                                              Performed Quality Assurance work on a migration project to a new content management system, including coordination with outside contractors to ensure the new system met specifications for Wells Fargo
•                                                                                                                                                                                                                                                                                                                                              Created and published Home Lending Group My Work Portal, an open text content management system
•                                                                                                                                                                                                                                                                                                                                              Reviewed Benefit Payment Kits and audited files using a number of  different systems including OmniStation, Fusion, and Content Manager
•                                                                                                                                                                                                                                                                                                                                              Performed inventory of job posting system, and reorganized it to ensure documentation and compliance standards
•                                                                                                                                                                                                                                                                                                                                              Trained new employees on how to take inventory using the new system, and how to compose process documentation
•                                                                                                                                                                                                                                                                                                                                              Actively recruited new team members using the online recruiting system, making certain that the college recruiting linking process was followed accurately and in a timely manner

 

Executive Assistant for Insurance Services, Wells Fargo- Minneapolis, MN2011-2012

•                                                                                                                                                                                                                                                                                                                                              Supported seven high level managers by coordinating schedules, making travel arrangements,
  and processing their expense reports
•                                                                                                                                                                                                                                                                                                                                              Coordinated offsite meetings by preparing presentations and meeting handouts, securing meeting location, and working with hotels, caterers, and vendors to ensure all details were in place
•                                                                                                                                                                                                                                                                                                                                              Co-designed and managed a transparency disclosure project that included mailings to 300,000 active customers
•                                                                                                                                                                                                                                                                                                                                              Coordinated all aspects of ADA compliance including training for 2000 employees,
  and collecting compliance documentation for the DOJ

 

Administrative Assistant for Enterprise Marketing, Insurance Services, Wells Fargo- Minneapolis, MN1999-2011

•                                                                                                                                                                                                                                                                                                                                                                Managed schedules, prepared correspondences, reports, forms, and presentations for 5 departments
•                                                                                                                                                                                                                                                                                                                                                                Screened department calls and managed department databases with efficiency and accuracy
•                                                                                                                                                                                                                                                                                                                                                                Managed vendor relationships including monitoring vendor costs and troubleshooting problems
•                                                                                                                                                                                                                                                                                                                                                                Served as the Compliance Department’s web portal Site Administrator, Records Coordinator,
  and Vendor Manager Delegate
•                                                                                                                                                                                                                                                                                                                                                                Directed meeting planning across departments including site selection, vendor management,
  and booking travel accommodations
•                                                                                                                                                                                                                                                                                                                                                                Edited marketing materials, contracts, and presentations aimed at diverse audiences

 

EDUCATION

BA in Studio Arts, University of Minnesota, Minneapolis, MN